Pixeldust Drupal Support Service

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The Drupal Development Experts Since 2008

Welcome to Pixeldust Unlimited Drupal Support, Maintenance, Repairs, & Changes

Monthly Updates (Included in Basic, Standard, & Pro)

We ensure your website and modules are always up to date with the latest security and code updates. We scan for broken links, security issues, speed issues, and track uptime.

Unlimited Helpdesk (Included in Standard & Pro)

Now you can easily get help as soon as you need it. We will answer your questions and help you find solutions.

Unlimited Repairs (Included in Standard & Pro)

You will have a trusted team on-call to fix bugs, and repair technical issues, to keep your site running smoothly.

Unlimited Small Tasks/Changes (Pro Only)

You can send us any small task and we’ll make the change for you. Unlimited Website Update Tasks can include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color, or any small task that takes 30 minutes or less.

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Pro Plan | Proactive Maintenance + Unlimited Support, Repairs, Update Tasks

Some of our clients don’t even need to login to their site anymore with our Pro Plan. Do you need a blog article posted, a new product in your shop or store hours updated? If it’s an update that takes under 30 minutes to complete, then consider it done! Unlimited Website Update Tasks can also include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color of something, or any small task that takes 30 minutes or less.

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What Pixeldust Drupal Support can do for you.

We don’t wait for security issues to compromise your site.

Our developers take care of updating your Drupal core and modules or WordPress plugins as soon as they need it. We scan for broken links, performance issues, malware, and we do backups daily. You don’t even have to ask.

We Keep Your Site Running Right

Customers hate broken websites. We keep your website running at an optimum level 24/7.

We Fix Broken Layouts

We fix laylout problems with your theme or user interface.

We Feel The Need For Speed

A slow website can cost you thousands in lost revenue. We optimize your site for speed and security.

We Increase Your Conversions

Stop losing potential customers. It’s time to streamline your UX. We do that. 

We Add New Content

New pages and content to add? We keep things fresh so you can be a leading voice in your industry.

We Solve Nerd Problems

We have serious nerds who can clean up and minimize those JavaScripts, and fix HTML and CSS issues.

We Know On-Page SEO Secrets

We make incremental improvements to your on-page SEO set-up and configurations.

We Up Your Design Game

When it’s redesign time, we got the design and the build. It will be spectacular.
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Compare Drupal Support Plans

Sign up for one of our monthly Drupal website support and maintenance plans. Remember, there are no contracts, so you can change your plan or cancel at any time. There is No Risk in trying us out.Choose a Drupal Support plan today. Transparent Pricing. No Hidden Fees.

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Frequently Asked Questions

We fix broken Drupal Sites. We install security patches and code updates. We empower you to focus on your business without worrying about Drupal. You get access to the world’s best developers for website maintenance, website support, & small jobs.

What happens after I sign up for a Support plan?

Once you submit your order, you will be redirected to our client onboarding questionnaire. Once we have received your completed questionnaire, we will contact you to set up an introductory call with your project manager to exchange credentials.

How does billing work with Pixeldust?

We offer monthly recurring billing which automatically charges your credit card or PayPal account each month. You never have to worry about missing a payment or mailing a check. There are no contracts and you can cancel the subscription in your admin area at any time.

Can I cancel my plan after signup?

Of course. You can cancel at any time by visiting your logging into your Drupal support account. If you aren’t sure how to access your account, contact us and we’ll send you a link to your personal account.

How long does it take to get started?

We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.

Is your pricing method complicated?

You won’t pay hourly fees anymore. No more scope creep or unexpected blown budgets. It is all included in your fixed monthly fee. No surprises, no hassles.

Do you provide in-house support 24/7?

We provide the help you need, as soon as you need it. 24/7. We are always here to help with your support issues. We are able to answer your questions about Drupal maintenance, troubles with installing modules, theme changes, image optimization, content creation, editing, analytics, SEO optimizations, and anything else you need.

Do you offer a money back guarantee?

Yes. If you’re not 100% satisfied with our service in the first 30 days, we will refund your subscription.

What versions of Drupal do you support?

We support Drupal 6, Drupal 7, Drupal 8, and Drupal 9. Yes, we still support Drupal 6 LTS.

Are major version upgrades included?

No, upgrading from Drupal 6 to 7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between Drupal 6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major Drupal version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version of Drupal.

Do I have to change my web hosting to use your Unlimited Support?

No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we’ll develop a custom workflow so we can successfully work with your website.

Do you stand behind your work?

When you work with us, there is no risk to your company. Our USA based provide a 100% money-back guarantee for the first month of your subscription. If you are not happy, we will give you a full refund.

Will you really provide unlimited support for our business?

Send us any request that takes 30 minutes or less and it is included in your support plan. Ask any question and we will answer it. How do you do this? Why is that not working? We answer them all. It’s really very simple. We act as your in-house, go-to IT team.